FREQUENTLY ASKED QUESTIONS
HOW LONG WILL IT TAKE TO PHOTOGRAPH THE HOUSE? It takes about an hour per 1000 sf to scan a typical property, and your data is processed and ready to embed on your listing within hours.
HOW MANY PHOTOS DO I GET? Standard snapshot photos for each package is 50.
WHAT IS INCLUDED WITH A STANDARD PACKAGE? 3D Tour (with room labels and tagging 20 items), Dollhouse view, Floor Plan view, 50 Snapshot photos.
WHAT OTHER STANDALONE ITEMS DO YOU OFFER? Aerial Drone shots from a FAA licensed drone, 5 pictures are included. Interactive 3D Tours, next Day Rush Order, Item add-ons and removals, U-Tube video and extra snapshot photos.
WHAT ARE THE OWNERSHIP RIGHTS FOR THE FILES? Ownership and Use of the Service. The materials made available on or through the Service are protected by copyright and other intellectual property rights, including all images and digital 3D model information available for viewing in the Matterport Viewer. The “Matterport Viewer” means any functionality or application on the Matterport website that displays 3D models and related content. Except as set forth below, the use on any website or other environment of any material available on or through the Service is strictly prohibited. Matterport and its licensors own all right, title and interest (including all associated intellectual property rights, in each case whether registered or unregistered, and related goodwill) in and to the Service. Matterport and its licensors reserve all rights in and to the Service not expressly granted to you in these Terms.
HOW DO I OBTAIN A COPY OF THE 3D SCAN AND WHAT CAN I SEE ON IT? All scans and pictures are stored on the Matterport™ website and viewed through proprietary software.
HOW CAN I VIEW MY PROPERTY? Matterport™ 3D Showcase is easily embedded on any website, like a YouTube video, and can be viewed from any desktop or mobile browser or there is a variety of virtual reality systems, i.e. Samsung Gear VR, Google Cardboard and Google Daydream.
CAN I CREATE FLOOR PLANS FROM MY SPACES? Yes, you can order black-and-white schematic floor plans of your spaces for only $25.00, with delivery within two days. Each individual floor is delivered as a separate PNG file. All floors (less than 10,000 SF) are also delivered as a one-page PDF.
WILL THE PHOTOGRAPHER HELP ME STAGE MY HOME? Room Services offers professional staging for $65.00 an hour and sends a copy of the Client Staging Suggestion to the homeowner. If the photographer feels an item needs to be relocated for the picture the Realtor or Homeowner must move items. (i.e. dog bed, framed portraits, garbage can.)
WHEN DO I PAY? Payment is due prior to coming out for the photo shot.
HOW MUCH DOES IT COST TO MAKE CHANGES TO AN EXISTING VIDEO SCAN I.E. PICTURES, ROOM LABELS? Room labels and Mattertaging is a simple as $2.00 per change. Additional pictures of your property that would require another visit to the site which will require travel and hourly cost.
DO YOU OFFER REFUNDS ON SERVICES? We do not offer refunds.
WHAT IS YOUR RAIN POLICY? Interior photography can be done in inclement weather but does not give the best results. Exterior and aerial cannot be done in bad weather. It is best to wait for clear weather for our services.